Terms of Service

Last Updated: September 17, 2026

Welcome to Hello Cozy. These Terms of Service govern your use of our website and your purchase of products through our online store. By accessing or using our website, you agree to these terms.

1. About Hello Cozy

Hello Cozy is an online shopping store offering cozy women's apparel, accessories, and home finds.

Some products offered through our store may be fulfilled and shipped directly by independent distributors or third-party fulfillment partners.

2. Use of Our Website

By using our website, you agree to:

• Provide accurate and current information when placing an order.

• Use the website only for lawful purposes.

• Not attempt to interfere with the operation or security of the website.

• Not use our website or content for fraudulent or unauthorized purposes.

We reserve the right to refuse service or cancel orders when we reasonably believe there has been fraudulent, abusive, or unlawful activity.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and availability are accurate.

However, colors and appearance may vary depending on your device or screen settings. Product availability may change without notice.

Because certain products are supplied or fulfilled by third-party distributors, packaging, labeling, and shipping origins may vary.

4. Pricing and Payment

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors and to cancel or adjust orders placed with an incorrect price.

Payment must be successfully received before an order can be processed.

5. Orders

Placing an order constitutes an offer to purchase products from Hello Cozy.

We reserve the right to accept or decline an order for reasons including product availability, pricing errors, suspected fraud, or other legitimate business reasons.

If we cancel an order after payment has been received, we will provide an applicable refund to the original payment method.

6. Third-Party Fulfillment

Some orders are processed and shipped by third-party distributors or fulfillment partners.

This means:

• Items may ship from different locations.

• Products in the same order may arrive separately.

• Shipping times may vary by product.

• Tracking information may come from different carriers.

• Packaging may identify a distributor or fulfillment partner.

Hello Cozy remains your point of contact for questions concerning your order.

7. Shipping

Shipping times are estimates and are not guaranteed delivery dates.

Delays may occur because of carrier issues, weather, holidays, customs, incorrect addresses, or other circumstances outside our reasonable control.

Please review our Shipping Policy for additional information.

8. Returns and Refunds

Eligible products may be returned within 14 days of delivery, subject to the requirements described in our Return & Refund Policy.

Please review our Return & Refund Policy before making a purchase.

9. Intellectual Property

All content on the Hello Cozy website, including logos, branding, text, graphics, images, product descriptions, and other materials, is owned by Hello Cozy or used with permission.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without written permission.

10. User-Submitted Content

If you submit reviews, comments, photographs, or other content to Hello Cozy, you represent that you have the right to submit that content.

By submitting content, you grant Hello Cozy permission to use, reproduce, display, and share that content in connection with our business and marketing, subject to applicable law.

11. Website Availability

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify the website for maintenance, updates, technical issues, or other business reasons.

12. Limitation of Liability

To the extent permitted by applicable law, Hello Cozy will not be responsible for indirect, incidental, special, or consequential damages arising from your use of our website or purchase of products.

Nothing in these Terms of Service is intended to limit rights or protections that cannot legally be excluded under applicable law.

13. Third-Party Services and Links

Our website may contain links to third-party websites, services, or applications.

Hello Cozy does not control and is not responsible for the content, policies, availability, or practices of third-party websites or services.

14. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on our website with a revised "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated terms to the extent permitted by law.

15. Governing Law

These Terms of Service will be governed by the applicable laws of the jurisdiction in which Hello Cozy operates, without regard to conflict-of-law principles, except where applicable law requires otherwise.

16. Contact Us

If you have questions regarding these Terms of Service, please contact us:

Hello Cozy
Customer Service: [your customer service email]
HelloCozy.org

Thank you for shopping with Hello Cozy.