Shipping policy

Shipping Policy

Last Updated: September 17, 2026

At Hello Cozy, we partner with trusted distributors and fulfillment partners who process and ship orders directly to our customers. This allows us to offer a wide variety of cozy women's apparel and home finds while keeping your shopping experience convenient.

Order Processing

Orders are typically processed within 1–5 business days after payment is successfully received. Processing times may vary depending on the product and distributor.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

Estimated delivery times vary depending on the product, shipping destination, and distributor.

Estimated delivery: 5–15 business days after processing.

Please note that these are estimates and are not guaranteed delivery dates. Delays may occasionally occur due to weather, carrier delays, holidays, customs, or circumstances outside of our control.

Third-Party Fulfillment

Some products are shipped directly from our distributors or fulfillment partners. Because of this:

  • Your order may arrive in multiple packages.
  • Items purchased together may ship separately.
  • The shipping carrier and tracking information may vary by item.
  • Packaging may occasionally identify the distributor or fulfillment partner rather than Hello Cozy.

Shipping Address

Please make sure your shipping address is correct before completing your purchase. Hello Cozy is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an address error immediately after placing your order, please contact us as soon as possible at [your customer service email]. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing.

Lost, Damaged, or Delayed Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at [your customer service email] with your order number and relevant details. We will work with our fulfillment or shipping partner to help resolve the issue.

International Orders

For international orders, customers may be responsible for applicable customs duties, taxes, or other fees imposed by the destination country. Delivery times may also be longer due to customs processing.

Questions About Your Order

If you have questions about shipping or your order, please contact us at [your customer service email].

Thank you for shopping with Hello Cozy!

Hello Cozy
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